listening skills

Boost your career with better listening skills

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listening skills
Empathy, silence, body language, and effort all come into play By…
GA VERDER
23 August 2019

The Healing Power of Listening in Business & Relationships

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When I think of the female leaders I have known in my life, the first person I think of is my mother. She was a leader and she was successful. She ran our family, day in day out, 7 days a week, 24 hours a day. She also succeeded in managing me. That’s what I call successful!
GA VERDER
31 January 2017

'Nobody buys from a clown'

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The director of an Amsterdam ad agency once taught me that you should never use humour in communicating with your customers. "Humour doesn’t work", he said, “because nobody buys from a clown”.
GA VERDER
7 November 2016

Dear Bank,

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Dear Bank, A couple of weeks ago I heard the news that you…
GA VERDER
9 December 2015

Advertising has created deaf-mute brands

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"Consumers do not listen”, Marc Mathieu, senior vice president…
GA VERDER
2 June 2015

Your Customer's Data Is Not Yours

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In 2011, TomTom, the world's leading supplier of in-car location…
GA VERDER
3 February 2015

Why Donors Stop Giving to Charity

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Early September I was seduced into participating in the Ice Bucket…
GA VERDER
11 January 2015

What You Can Learn From Ryanair's Customer Centricity

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One of the companies that is often discussed when it comes for…
GA VERDER
4 January 2015

Cooks who can see their customers, improve customer satisfaction

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In the latest edition of Harvard Business Review, I read an article…
GA VERDER
27 November 2014

The Customer's Brain: Why Customers Lie

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“You know what?" Rob said. "Well, what?", I answered. Rob told…
GA VERDER
15 November 2014