
The Healing Power of Listening in Business & Relationships

Frans is an inspirational speaker and trainer, passionate about the most important person in your business: your client. He encourages companies to use the customer as a starting point for their thinking and actions. Frans preaches the motto ‘The customer is a holy cow. You don’t milk a holy cow, you worship it’ (John Fraser-Robinson) and his own motto is: ‘Love thy customer as you love thyself’.
Reichardt speaks clear language and knows how to get his message across to a wide audience. He presents his message with humor and is not afraid to break taboos. Sometimes he’ll make a fierce tackle, but he always keeps his eye on the ball. His keynotes, presentations, trainings and advice help people work on customer relationships with a fresh eye and renewed energy.
Frans is the author of several books, like Business Bloopers and Strategisch Testen in Direct Marketing (‘Strategic Testing in Direct Marketing)’. He has contributed to the books Anatomie van de Verleiding (‘Anatomy of Temptation’), Kloteklanten (‘Crappy Customers’) and Customer Marketing. He is currently working on his new book De Klantenluisteraar (‘The Customer Listener’).
Frans is a regular blogger on LinkedIn Pulse and Frankwatching.com.
Frans is chairman of the jury for the DDMA Email Marketing Awards and former board member of the Professional Speakers Association Holland (PSA Holland), member of the Customer Experience Professionals Association (CXPA), the Global Speakers Federation (GSF) and Toastmasters International.